I won't go into it, but there was a mix up on shipping info, and the package sat at Fed Ex (I go to Pensacola to pick up shipments) an extra day, including last night when it was freezing. I hoped they would keep in in the office (which they did), when we opened the box, it was packed in many bags, lots of water, styrofoam peanuts (good insulation) and three heat packs. The water was still warm and the coral wasn't stressed in the least.
The mix up was an understandable one, the people I talked to were great, and the packing was incredible.
I most definately recommend them.
