Stealing from B&B petstop
Posted: Thu Sep 18, 2008 2:54 pm
Apparently, if B&B makes a mistake you're to blame.
A couple of weeks back I bought a Naso Tang from B&B petstop.
As it turns out I was rung up incorrectly as I was informed when I came back into the store a few days to a week later. I wasin the middle of moving and trying to get my utilities set and all kinds of fun stuff so I was fairly scattered as I have been since August when we started the big move. I remeber the Saltwater Supervisor bagged my fish, the Cashier Supervisor rang me up and I paid in cash, I tossed the receipt because I never keep the receipt since I have a vip card so there is no point, and since the supervisors handled my transaction from start to finish I didn't pay attention to the transaction. I assumed it was plausible so I told them I'd be glad to resolve the matter when I got paid the following friday and could make it in. I returned on my next day off which was the following saturday. When I returned I spoke to the cashier who rang me up and he quoted a price that excluded the discount I was getting because of B&B's friends and families coupon an employee can offer once a month to give their discount to family and friends. It had been 20% but the discount system changed since I was employeed so I didnt know if it was less than that now. The cashier said he didn't know what was going on with it as Bill (Trufant) had put it in so I needed to talk to him when he was in, that was fine I'd try to get back with him and resolve it asap.
That became fairly difficult as the Trufants went out of town and didn't allow the saltwater supervisor to handle it without going through Bill. I also started a new job working 7 to 7 all during the week. I finally got a chance to talk to Bill over the phone a few days back.
Instead of talking to me nd trying to see my side of things he told me he felt like I cheated him and like I had stolen from him. I asked him "Are you calling me a theif Bill !?" to which he replied I never said that but if thats the way you feel....
Long story short Bill treated me like a petty theif instead of like a customer trying not to get ripped off and trying to make things right at the same time because of a mistake his staff made.
BTW the cashier that rang me up was arrested for stealing from B&B so its all together probable what I paid and what was keyed in where two different amounts as well, I didn't bring this up because I was giving Bill the benefit of the doubt and all Bill did was imply I was stealing from him.
So I want to know if anyone else has had any experience like this, I don't plan on boycotting B&B or anything I just want to know if he has done anything like this to any of you. If so I can not continue to shop there but I want to believe that his recent loss of cashier due to theft just has him on edge for now. And be warned if you buy anything from there make sure they rang you up right.
A couple of weeks back I bought a Naso Tang from B&B petstop.
As it turns out I was rung up incorrectly as I was informed when I came back into the store a few days to a week later. I wasin the middle of moving and trying to get my utilities set and all kinds of fun stuff so I was fairly scattered as I have been since August when we started the big move. I remeber the Saltwater Supervisor bagged my fish, the Cashier Supervisor rang me up and I paid in cash, I tossed the receipt because I never keep the receipt since I have a vip card so there is no point, and since the supervisors handled my transaction from start to finish I didn't pay attention to the transaction. I assumed it was plausible so I told them I'd be glad to resolve the matter when I got paid the following friday and could make it in. I returned on my next day off which was the following saturday. When I returned I spoke to the cashier who rang me up and he quoted a price that excluded the discount I was getting because of B&B's friends and families coupon an employee can offer once a month to give their discount to family and friends. It had been 20% but the discount system changed since I was employeed so I didnt know if it was less than that now. The cashier said he didn't know what was going on with it as Bill (Trufant) had put it in so I needed to talk to him when he was in, that was fine I'd try to get back with him and resolve it asap.
That became fairly difficult as the Trufants went out of town and didn't allow the saltwater supervisor to handle it without going through Bill. I also started a new job working 7 to 7 all during the week. I finally got a chance to talk to Bill over the phone a few days back.
Instead of talking to me nd trying to see my side of things he told me he felt like I cheated him and like I had stolen from him. I asked him "Are you calling me a theif Bill !?" to which he replied I never said that but if thats the way you feel....
Long story short Bill treated me like a petty theif instead of like a customer trying not to get ripped off and trying to make things right at the same time because of a mistake his staff made.
BTW the cashier that rang me up was arrested for stealing from B&B so its all together probable what I paid and what was keyed in where two different amounts as well, I didn't bring this up because I was giving Bill the benefit of the doubt and all Bill did was imply I was stealing from him.
So I want to know if anyone else has had any experience like this, I don't plan on boycotting B&B or anything I just want to know if he has done anything like this to any of you. If so I can not continue to shop there but I want to believe that his recent loss of cashier due to theft just has him on edge for now. And be warned if you buy anything from there make sure they rang you up right.